Returns Policy
It is the customer's responsibility to check the condition of the goods upon receipt. Please note that as a wholesaler we are unable to offer any refunds or exchanges if the customer changes their mind.If in receipt of a faulty product please email us at xml202@hotmail.com with a photo and description of the faulty product. The customer does not need to complete our online return form if they have sent this email.
Returns will only be accepted during a 28 day period (from the date products were received), and only if you find the products with quality problems (Non-human factors or non-resistant external damage)
We can NOT make any refunds for you without your kind cooperation at first.
All products returned should be in their original condition and packaging. We don't replace or refund any product which has been used .
Once we have received the faulty item, we will make a credit note for you and offer the solutions as follows:
Full refund on your next order- The total outstanding credit from your returns can be deducted from your next order.
Credit Note: Can be issued and deducted from your next order within 6 months of your returns.
The goods are your responsibility until they reach our warehouse. Please ensure your parcel of returned product is prevented from any damage caused by deformation of transport packaging.
*Return address: First Floor, 49 Derby Street Manchester M8 8HW
